Pearl Interactive Network is hiring Customer Service Representatives I (CSR I) for our onsite Winchester, KY location. Classes to begin this August!

Pearl-Winchester offers a Competitive Compensation and Benefits Package to include :

• Rate : $17.20 per hour Health & Wellness Dollars toward your benefits
• Medical, Dental, Vision, Life / AD&D, STD
• Paid Federal Holidays, PTO, and Sick Time
• Voluntary Benefit Offerings : Accident Coverage, Critical Illness, and Hospital Indemnity Retirement Plan
• Identity Theft Protection
• Pre-paid Legal
• Discounts through the Perks@Work and PerksPlus programs
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.
• Career path and opportunities for advancement.

Operating Hours : Mon.- Fri., 9 AM - 6 PM

Job Duties :

• Utilize standard technology such as a telephone, e-mail, and web browser.
• Assist callers with completing online applications and submit them electronically to the plan provider for processing.
• Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.
• Refer calls as required to Customer Service Representative II.
• May be required to work holidays. Overtime may be required.
• Perform other related duties as assigned.

Job Requirements :

• High School diploma or equivalent required
• Must be able to type a minimum of 20 WPM
• Experience working with a PC and the Windows operating system is required
• Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team is required
• Spanish fluency is desirable
• Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
• This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
• This position requires the ability to work in stressful situations
• Adhere to strict attendance and limited break policy

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and / or move up to 10 pounds.

Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

Last updated : 2024-05-07